Angry Customers: What to Do The Next Time They Want To Explode On You (archived webinar)

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

---------------------------------------------------------------------

Many of us have to
deal with angry or customers as part of our work, and it's rarely easy.
Most library employees will tell you that only a small
percentage of their customers that are truly angry, yet they seem to be some of
the most "memorable" customers that visit the library.

 

When we know what
to say and, more importantly, how to say it, we may be able to save the
situation.
How we respond can make the difference between a
customer who feels satisfied with the resolution and one who vows never to
patronize your library again.
Sometimes, we can even end up with a
better relationship with our customer than we had before.

 

Join Andrew for
this interactive and fun webinar and be even more prepared for the next Angry
Customer that comes your way!

 

 

Cost: 

SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Online Course
All
Date: 
Wednesday, April 24, 2019 (All day)