Basic Skills Training: Public Services Sequence Part 1: The Reference Interview

This is a self paced tutorial.  Once registered, you'll receive a link to the tutorial the day before it's scheduled.  But don't be fooled.  The link can be used any time...day or night.  And for this particular online resource...there is no charge to any participant.

Enjoy!

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Library Competency: Reference Skills

Public Services Sequence Part I: The Reference Interview

In this session you will learn

* The value of reference service

* Methods to make a patron feel comfortable

* Techniques for discovering the patrons' real information need

* Steps to check for patron satisfaction


Created and presented by the Idaho Commission for Libraries
Cost:
No Charge for Participants

Event Type: 
Online Course
Library Services
Date: 
Friday, February 8, 2019 (All day)