This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

Do you find interactions with customers to be one of the bigger challenges and delights of working in your library? 

Customer behaviors run the scale from pleasant to neutral to well, outrageously bad. 

And for the people working in customer service and those that supervise and manage them, working with the public can indeed be as Forest Gump said "like a box of chocolates.you never know what you're going to get."

Participants in this interactive webinar will learn customer service tips and tricks from Andrew and will share among themselves. Topics for discussion include:

• Specific verbiage to use with customers
• The "new and better ways" to ask 'Can I Help You?'
• Approaches to working with challenging customer situations
• Ways to improve the customer experience
• How to stay fresh and refresh in a customer service position
• Ways to build customer relationships

No charge