De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting (LIVE webinar from NEO)


This is an archived webinar available from our colleagues at the Northeast Regional Library System.

Northeast Ohio Regional Library System - Event Information

Event Name:De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting
Competency:Customer Service and Communication
Description:This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when encountering someone experiencing a delusion? How to ensure staff safety and compassion towards library users? These issues and others will be discussed.

Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 

Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke's University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 
Event Date:7/14/2020
Event Time:10:00 AM - 11:00 AM Eastern
Location:Online via Adobe Connect
Contact Person:Melissa Lattanzi
(phone: 3306550531)
Details:Who should attend:  Anyone wanting to know more about mental health issues in the library 
Competencies:  Customer Service and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE

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Thanks to a grant from the federal Institute of Museum and Library Services (IMLS), awarded by the State Library of Ohio.

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Event Registration:

Event type
Online Course
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