Front Line Advocacy (archived webinar)

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 


Being able to promote the value of your library on a daily
basis, not just when you are on the ballot or when funds are in jeopardy, is
critical to your survival. This webinar will teach you and your staff how to look
for, identify and deliver advocacy messages to your customers on a daily basis.
Robin will teach you how to include advocacy into every interaction with your
customers without interfering with great customer service.

In this session, you will learn:

How to promote the value of the materials and services you
provide into your everyday interactions with customers

How to promote your value, as a library employee, to your customers
without them even knowing it

How to promote the value and importance of the library to non-library


SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
Thursday, June 20, 2019 (All day)