How Do I? The New Reference Question (archived webinar)

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 


Competency: Core

Sub-Competency: Demonstrates
ability to meet information-seeking needs of users

With the Internet-age maturing, and the
DIY culture expanding, we are seeing a change in the traditional reference
question. Patrons are no longer asking, "Where do I find a book on Word?"
Instead, they are asking, "How do I make columns in my document?"

The new patron treats the librarian as
a primary source of information. How do we adapt?

In this webinar, we will:

  • Evaluate the new reference question for the patron's
    information needs,

  • Understand the importance of the "how do I" questions
    on the relevance of the library, 

  • Learn how to recognize patterns in technology to offer
    assistance across devices,

  • Discover techniques for providing "hands-off" hands-on

  • Master our anxiety when we are confronted with
    technology or practical topics with which we are unfamiliar.

This webinar is open to all levels of users.  


SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Online Course
Monday, April 8, 2019 (All day)