Maintaining a Culture of Professionalism (archived webinar)

This is an archived webinar.  You will receive a magic link
to watch it via email the day before it is scheduled.  But don't let this
fool you.  The magic link allows you to view it at any time...day or
night.   

This particular online experience is a mere 60 minutes in
length.  Easy to fit into your busy schedule.  


The cost you ask? 
 No charge for SERLS members...a mere $15.00 for all other
libraries.  Enjoy.
 

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Competency:
Personal/Interpersonal Competencies

Sub-Category: Contributes
to a collaborative, committed and professional work environment

Professional
Behavior Will Not "Just Happen" in the workplace.

And it
won't be effective to just "talk about" professionalism and hope people will
comply. If we want to create, nurture and maintain professionalism and
professional behavior in our organizations, we must take action.

The
concept of professionalism goes beyond ethics; it encompasses image, manners,
respect, appearance, excellence, quality, expertise and other factors.
Unfortunately, many of the principles of professionalism are not being taught
or reinforced. And the results are less than desirable for all of our library
customers and stakeholders.

In this interactive and informative
webinar, Dean will help you determine what actions your employees need to take
to be seen as a professional. Even more important, you'll learn how
to help your
employees grow in a way that maintains the image your organization has worked
so hard to earn.

 

We will discuss:

 

  • Increase awareness of image, behavior, and role as it
    relates to library success

  • Provide opportunities to explore and practice new protocols

  • Learning professional tact and diplomacy as it relates to
    professionalism

  • How to work with "delicate" people and situations

  • Trigger words that create unintentional aggression

 


     SERLS Member Libraries: $0.00


    All Other Libraries: $15.00

    Event Type: 
    Issues and Trends
    Online Course
    All
    Date: 
    Tuesday, July 30, 2019 (All day)