As a Matter of Fact: Using Diplomacy to Defeat Fake News (archived webinar)

This is an archived webinar available from our new archived webinar platform "SERLS Academy".   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

PCI Webinars:: As a Matter of Fact: Using Diplomacy to Defeat Fake News

Fake news often feels like a weapon in a never-ending war.

In that analogy, libraries are the first line of defense. But, maybe we need less focus on fighting and more on diplomacy. 

After all, the harder we battle someone over their beliefs, the more resistant they become. 

So how do we get around the Backfire Effect? First, we have to look at ourselves. 

Are our personal beliefs affecting our communication style? We must create safe, nonjudgmental opportunities to teach our patrons how to assess information for accuracy and bias. 

That means we need to meet each patron at his/her own level. 

We need to educate our communities without alienating them or losing their trust. 

We must use diplomacy without sacrificing what we represent.

You'll Learn About:

• Better understanding your own biases and how those biases influence your interactions
• Understanding and empathizing with the patrons you disagree with 
• Using facts (and avoiding opinions) during these interactions
• Acknowledging when an interaction can no longer benefit the patron

No Charge for SERLS Member Libraries 

A mere $15.00 for all other libraries