This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

Competency: Library Management

Sub-Topic: Personnel Management

You have what you think is a straightforward conversation with an employee. Then you find out later they didn't get it. They're off on a tangent, completely lost, or spinning in circles. 

In this interactive and informative program, learn three tactics to massively improve your manager/employee interactions so you can trust your employees to do what you ask the first time. Through this webinar you will learn to:

• Head off misunderstandings and delays by asking one simple question.
• Check your assumptions and theirs before jumping to unhelpful conclusions.
• Ask questions to ask to reveal and overcome obstacles.

So that you can:

• Get better results and better performance from your employees because you are both getting it right the first time.
• Inspire self-reliance in your employees and strengthen your confidence in your own leadership ability.
• Save time and energy you would otherwise waste in repeated conversations.

No Charge for Libraries