Staff and Volunteers: Vital Links to Your Customer Service Success (archived webinar)

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Staff and
Volunteers are the most important links to the customers you serve. They are
also a part of the organizational team responsible for your library's success
and its community image.

 

Why? There
is a constant expansion of customer's expectations. To stay competitive, you need
to meet these expectations. To continually grow, you need to exceed customers'
expectations. 

 

Customer Service creates credibility and trust. Your
library's image, reputation, growth and actual survival are dependent on
excellent customer service and satisfaction.

 

 

As
a result of this webinar participants will be able to:

 

·       
Determine
who is the "customer"

 

·       
Realize
the importance of everyone's  effort to
Quality Service and Satisfaction

 

·       
Develop
techniques to deal with 
"different" (not difficult) customers

 

·       
Develop
an awareness of the three important elements to achieve communication
effectiveness that adds value to your customers

 

·       
Identify
sources that upset guests and what techniques can be used

 



 

SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
All
Date: 
Thursday, May 9, 2019 (All day)