| Label | Information |
|---|---|
| Dates & times |
|
| Category | Online Course, Issues and Trends, All |
| Registration & more information | https://serls.evanced.info/signup/eventdetails?eventid=3569&lib=3 |
This is a LIVE webinar available from our training partners People Connect Institute.
Who's stressed out and overwhelmed these days?
That's an easy one!
Some of your
patrons and co-workers.
How we respond to these difficult patron behaviors is often the key to de-escalating these situations and in turn protecting ourselves when their behavior is no longer acceptable or wanted.
In
this interactive and informative program, attendees will learn specific verbiage
to set boundaries and de-escalate patrons' situations, as well safety
techniques and procedures to use to create more consistent responses to
difficult behaviors.
As
a result of this program, attendees will learn:
Specific
phrases to use with patrons to stop unwanted behaviors
The
30-30-30 rule for creating an environmentally safe library space
Using
the OODA Loop model to decide what actions to take (or not)
De-escalation
techniques to use to help patrons focus on problem solving instead of continuing
emotional outbursts
How
and why not to take the patrons' behavior personally
Cost: No charge to SERLS member libraries
$15.00...All other libraries.
Your library will be invoiced after the webinar.